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Frequently Asked Questions
To create an account click on the “Register” button. You’ll be asked to provide some personal information and create a password. Once you’ve completed the registration your account will be ready to use.
Listing your car for sale is easy. Log in to your account, click on “Sell Your Car” and follow the step-by-step instructions. You can add details about your car, upload photos and set the price.
Yes, basic car listings are free. However, we may offer premium listing options for additional exposure and features for a fee. You can choose the option that best suits your needs.
Yes, you can edit or delete your car listing at any time. Simply log in to your account, go to your listings and select the car listing you want to edit or delete.
To contact a seller, go to the car listing you’re interested in and use the contact information provided by the seller. This may include a contact form, email address, or phone number.
Activation or confirmation emails are typically sent immediately after registering. If you don’t receive these emails, please check your spam or junk email folder. If it’s not there, please contact our customer support, and we’ll assist you in resolving this issue.
If your photos are failing to upload, make sure they meet our specified file format and size requirements. Common issues include using unsupported formats or exceeding the maximum file size. Also, ensure you have a stable internet connection while uploading photos.
If your pictures are not displayed correctly, it may be due to the orientation of the photos themselves. We recommend editing and rotating your images to the correct orientation on your device before uploading them.
Yes, you can select the primary photo for your ad during the listing process. This image will be the one displayed prominently in your ad.
Ads are placed in review status to ensure they comply with our posting guidelines. This review is usually completed within a 30 Mintus. If your ad remains in review status for an extended period, please contact our support team for assistance.
If your ad is not online, it may still be in review status, or there may be other issues preventing it from being published. Review your ad for any potential violations of our posting guidelines. If you believe your ad should be online, contact our customer support for assistance.
To edit an existing ad, log in to your account and go to your ad management dashboard. Select the ad you want to edit, and you’ll find options to make changes, such as updating descriptions, photos, and pricing.
We recommend that you meet with buyers or sellers in a safe public location and preferably during daylight hours. Always trust your instincts and be cautious of potential scams. For more safety tips please visit our Safety Guide.
Yes, we take fraudulent activity seriously. If you encounter a suspicious listing or user, please report it to our support team. We’ll investigate and take appropriate action.
If you forget your password click on the “Reset Password” link on the login page. You’ll receive an email with instructions on how to reset your password.
We do not charge fees for purchasing vehicles. However, you should be aware of any potential fees associated with financing, taxes, or registration when buying a car.
If you are having issues with phone validation or are not getting the code, we recommend you:
- Check to see that you’re using the latest browser
- Wait at least 30 minutes before requesting another code.
- If requesting code by phone call, make sure the line is not busy.
Advertisements can be denied for various reasons, including content that violates our posting guidelines or terms and conditions. If your ad is denied, you’ll receive a notification specifying the reason. You can make necessary revisions and resubmit the ad.
To remove your ad, log in to your account, go to your ad management dashboard, and select the ad you want to delete. And delete the ad.
To change your email address on your existing account or ad, Login, go to your dashboard, and select “Edit Profile” option. From there, you can update your email address.
To change your password on your existing account, log in, go to your dashboard, and select “Edit Profile.” Enter your current password, your new password, confirm the new password, and then click “Change Password” to save the changes.
If your account has been deactivated, please contact our customer support for guidance on reactivating your account.
If you’re a dealer interested in advertising on SellOnCar.com, we offer various advertising options to help you promote your business and vehicles effectively. These options include:
Banner Ads: You can choose to display banner advertisements on different sections of our website, including the homepage, inner pages, and single car listing pages. Banner ads are a great way to reach a wide audience and increase your dealership’s visibility.
Featured & Sticky Ads: Elevate the visibility of your car listings by opting for our “Featured & Sticky Ads” feature. This ensures that your listings are prominently displayed at the top, increasing their chances of being noticed by potential buyers.
For more information on these advertising options, including pricing and how to get started, please visit our “Advertise With Us” page. There, you’ll find detailed information about our advertising packages and how to create a successful advertising campaign on SellOnCar.com.
We’re dedicated to helping dealers like you connect with potential buyers and expand your business. If you have any questions or need further assistance with your advertising needs, feel free to reach out to our advertising support team.
If you have any additional questions or encounter issues, please visit our Contact Us page for information on how to reach our customer support team. We’re here to assist you.
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